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Eaton
Technicien Helpdesk - Niveau 1 (CDD de 6 mois) H/F
Eaton Helpdesk Technician Level 1 (6-month contract) in Tangier. Manage IT support using ServiceNow ticketing, diagnose issues, escalate to L2, support infrastructure modernization. Bachelor's IT, 0-2 years experience required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 14, 2025
Join our industrial site in Tanger as a Helpdesk Technician (6-month contract), where you will be at the heart of level 1 IT support for the EMEA Western Europe region.
Requirements
- Provide level 1 assistance on IT tools (applications, systems, equipment).
- Use ServiceNow for ticket management and knowledge base enrichment.
- Qualify requests by interrogating users for a precise diagnosis.
- Apply internal and supplier procedures to resolve incidents.
- Respect SLAs by taking rapid decisions based on priorities (production, impact, cost, availability).
- Escalate complex tickets to level 2, in French or English depending on the interlocutor.
- Write and update installation, operation, and technical diagram procedures.
- Participate in infrastructure modernization: hardware renewal, software deployment, OS and network migration (LAN/VLAN).
- Write clear and concise communication supports.
- Inform teams of changes and consult stakeholders in case of blocking.
- Listen to users and be able to reformulate their expectations.
Benefits
- Pay over 13 months
- Interest allocation
- Objective-based bonus
- Transport bonus
- Complete health insurance
Requirements Summary
Bachelor's degree in computer science, 0-2 years of experience, technical skills in networks, Microsoft systems, workstation, and tools
