Technology Analyst I

Join the TELUS Command Centre team to provide 24x7 support for incident management within data centre operations. Collaborate with internal and external IT teams to detect problems and manage service recovery during complex technology events.

Requirements

• Post-secondary technical diploma/certification
• 3-5+ years supporting IT infrastructure and services in large, complex Data Centre environments
• Strong understanding of ITIL v3/v4 framework with focus on service recovery and decision-making
• Excellent written and verbal communication skills with public speaking and conference call leadership abilities
• Strong networking and interpersonal skills with high customer focus and ability to work under minimal supervision
• Proficient in Microsoft Office suite (Excel, Access, Word, PowerPoint) and Google suite (Drive, Docs, Chat)
• Experience using ServiceNow to track, analyze, and manage high-priority incidents, with a strong ability to interpret incident trends and performance metrics to drive timely resolution and continuous improvement.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills