Technology Customer Care Team Leader

Specsavers is a leading vision care provider committed to transforming lives through better sight and hearing. They are seeking a Technology Customer Care Team Leader to lead a team of Customer Care Analysts, managing escalations and complaints. The role involves leading high-performing teams, coaching, and advocating for customer satisfaction.

Requirements

• Solid experience in leading high-performing teams in a fast-paced support environment
• Knowledge of how to coach, develop, and inspire team members
• Confidence in making decisions and communicating clearly at all levels
• Advocacy for customers
• Ability to spot opportunities for improvement and act on them