Technology Operations Center Specialist

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses. We're seeking a Technology Operations Center Specialist to provide technical support to our colleagues and clients. As a specialist, you'll be responsible for resolving technical issues, developing solutions, and working with our team to ensure exceptional customer service.

Requirements

• High School Diploma required
• Associate's Degree in Computer Science, Engineering, Math, or Science preferred
• Typically 1+ years of applicable experience in a technical support role
• Beginner to intermediate knowledge of M 365 Suite, PC and Apple laptops, Microsoft Windows OS, Apple Mac OS, Android and iOS mobile devices, Active Directory, Wired and wireless networking, ServiceNow, SalesForce, AWSConnect
• Ability to communicate with employees at all levels of the organization
• Demonstrate commitment to high professional ethical standards and a diverse workplace
• Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities
• Must be able to learn and support new and quickly changing technologies
• Ability to research solutions or information regarding technical issues
• Excellent interpersonal and presentation skills
• Able to multitask, prioritize, and work well under pressure and in high-stress situations
• Familiarity with a wide range of hardware and software products
• Detail oriented with the ability to remain organized, on task, and manage time efficiently
• Strong analytical, problem solving, communication and relationship building skills
• Strong collaboration skills
• Acts with excellent integrity and with a strong sense for customer service

Benefits

• Medical, dental, and vision plans
• Life and disability insurance
• 401(K) savings plan
• Employee stock purchase plan
• Eleven (11) Company observed holidays
• PTO
• Comprehensive leave program