Technology Service Specialist, AVP

The Technology Service Specialist, AVP will provide 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The role involves ensuring the stability of the applications, managing business stakeholder relationships, and mentoring team members. The ideal candidate will have extensive experience in supporting complex applications and infrastructure domains, as well as ITIL certification and experience with ITSM tool ServiceNow.

Requirements

• Service Operations Specialist experience within a global operations context
• Extensive experience of supporting complex application and infrastructure domains
• Experience managing and mentoring Service Operations teams
• Broad ITIL/best practice service context within a real time distributed environment
• Experience managing relationships across multiple disciplines and time zones
• Ability to converse clearly with internal and external staff via telephone and written communication
• Good knowledge on interface technologies and communication protocols
• ITIL certification and experience with ITSM tool ServiceNow (preferred)
• Know How on Banking domain and preferably regulatory topics around know your customer processes
• Experience with databases like BigQuery and good understanding of Big Data and GCP technologies
• Experience in at least: GitHub, Terraform, Cloud SQL, Cloud Storage, Dataproc, Dataflow
• Architectural skills for big data solutions, especially interface architecture

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above