TechOps-DE-CloudOps-ServiceManager

The TechOps-DE-CloudOps-ServiceManager is responsible for overseeing the operational aspects of the Cloud Center of Excellence, ensuring smooth operation of cloud platforms, and leading a team of engineers. The role requires strong technical background, exceptional leadership skills, and ability to collaborate with cross-functional teams.

Requirements

• Production Support: Lead a team responsible for providing world class stability for cloud platforms, ensuring uptime and availability of services.
• Incident Management: Align to incident management processes and procedures to swiftly address and resolve and operational issues.
• Team Coordination: Partner with internal teams to prioritize tasks, allocate resource effectively, and create trust across the organization on the CC4E platforms.
• Major Incident Management (MIM): Lead highly visible MIM calls, guiding team members through troubleshooting and resolution process.
• Interaction with C-Level Management: Serve as a primary point of contact for senior management regarding operational performance, status updates, and strategic initiatives.
• Platform Oversight: Oversee AWS, Azure, and Snowflake platforms leveraging the cloud management platform consisting of CloudAware, Dynatrace, ServiceNow, Splunk, and Compliance oversight tooling to ensure minimal downtime, quick resolutions to issues, and conducting root cause analyses to prevent future incidents.
• Continuous Improvement: Identify opportunities for process improvement, automation, and optimization to enhance efficiency and effectiveness.
• Team Management: Develop operational engineers through performance management, goal setting, mentoring, and coaching to provide opportunities for career growth.
• Recruitment: Actively participate in the recruitment process by identifying talent needs, interviewing candidates, and selecting new members who align with the organizational culture and values.

Benefits

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.