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Avomind
Telco Incident Manager
Join Avomind as a Telco Incident Manager in Portugal. Leverage ServiceNow skills to enhance incident management in a dynamic B2B environment. Remote work, growth opportunities!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2025
Our client is a fast-growing start-up transforming how travelers connect to the internet abroad, providing digital experiences in over 200 destinations. They are seeking a Telco Incident Manager to lead incident management, monitor service health, and improve processes within a dynamic international B2B carrier environment.
Requirements
- 2+ years experience in telco operations, service management, or incident response.
- Experience with mobile network technologies (3G-5G, eSIM, roaming, GRX).
- Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie).
Benefits
- 20 days paid time off
- Education bonus
- Great company culture
- Highly skilled teammates
- Growth and development opportunities
- Remote work position
Requirements Summary
3+ years of telco experience in incident management. Mobile network technologies and ITSM platforms knowledge required
