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Avomind
Telco Incident Manager
Join Avomind as a Telco Incident Manager in Madrid. Lead telecom incident management using ServiceNow. Requires 3+ yrs in telco ops, fluent in Spanish/English. Benefits include 20 days PTO and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
Our client is a fast-growing start-up transforming internet connectivity. They are seeking a Telco Incident Manager to lead the management of telecommunications incidents, service monitoring, and technical projects within a dynamic international B2B carrier environment. This role requires strong communication skills and a proactive attitude.
Requirements
- Languages: Spanish (native), fluent English, or vice versa
- Education: Bachelor’s or Master’s in Engineering, Telecommunications, or related fields
- 3+ years in telco operations, service management, or incident response
- Experience with mobile network technologies (3G–5G, eSIM, roaming, GRX, etc.)
- Familiarity with protocols like Diameter, Radius, DNS, and monitoring tools (Nagios, Dynatrace, Grafana, Zabbix, etc.)
- Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie, etc.)
- Strong analytical thinking, autonomy, and proactive attitude
- Excellent communication and process documentation skills
- Ability to lead cross-functional initiatives and navigate multicultural teams
- Passion for continuous learning and improving team performance
Benefits
- 20 days paid time off
- Education bonus
- Great company culture
- Highly skilled teammates
- Opportunities for growth
Requirements Summary
Bachelor's in engineering/telecom or equivalent. 3+ yrs telco exp. Strong communication/analytical skills and experience with ITSM platforms
