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Commonwealth Financial Network
Telecommunications Engineer - Amazon Connect Support
Telecommunications Engineer at Commonwealth Financial Network in Waltham, MA. Support Amazon Connect, enhance contact flows, and collaborate cross-functionally. AWS and scripting skills required. Benefits include health insurance, stock options, and flexible schedule.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
Commonwealth is seeking a Telecommunications Engineer to join their Technology department and support the Amazon Connect contact center platform. The role involves day-to-day operational support, incident resolution, enhancements to contact flows, and collaboration with cross-functional teams. This position offers a hybrid work schedule and an inclusive environment focused on work/life balance.
Requirements
- Proven hands-on experience in Amazon Connect configuration and support.
- Knowledge of AWS services used with Amazon Connect.
- Familiarity with CRM integrations (Salesforce, ServiceNow).
- Strong scripting knowledge (e.g., Node.js, Python).
- Strong problem-solving skills.
- Bachelor’s degree in computer science, IT, or related field.
- Associate or Professional AWS Certification.
Benefits
- Comprehensive health insurance
- Employee stock options
- 401(k) programs
- Tuition reimbursement
- Flexible work schedule
Requirements Summary
Experience with Amazon Connect, AWS, and scripting. Bachelor's degree or related field. AWS Certification preferred
Apply now
Waltham
|
Massachusetts
United States
Entry Level
Hybrid
Full Time
135400-169100 USD/year
