.svg)
Commonwealth Financial Network
Telecommunications Engineer - Amazon Connect Support
Telecommunications Engineer at Commonwealth Financial Network (Waltham, MA). Support Amazon Connect platform with incident resolution, contact flow enhancements, and ServiceNow CRM integration. Hybrid role with health insurance, 401(k), tuition reimbursement.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
Commonwealth is seeking a Telecommunications Engineer to join their Technology department and support the Amazon Connect contact center platform. The role involves day-to-day operational support, incident resolution, enhancements to contact flows, and collaboration with cross-functional teams. This position offers a hybrid work schedule and an inclusive environment focused on work/life balance.
Requirements
- Proven hands-on experience in Amazon Connect configuration and support.
- Knowledge of AWS services used with Amazon Connect.
- Familiarity with CRM integrations (Salesforce, ServiceNow).
- Strong scripting knowledge (e.g., Node.js, Python).
- Strong problem-solving skills.
- Bachelor’s degree in computer science, IT, or related field.
- Associate or Professional AWS Certification.
Benefits
- Comprehensive health insurance
- Employee stock options
- 401(k) programs
- Tuition reimbursement
- Flexible work schedule
Requirements Summary
Experience with Amazon Connect, AWS, and scripting. Bachelor's degree or related field. AWS Certification preferred
Apply now
Waltham
|
Massachusetts
United States
Hybrid
Full Time
135400-169100 USD/year
