Telecommunications Specialist (Hybrid)

Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to various initiatives and projects, working on network service requests, coordinating installations, and managing data analysis.

Requirements

• Administer multiple network service requests to vendors
• Schedule and coordinate network service installations
• Report and track daily tasks in Excel spreadsheets
• Work on ServiceNow tickets
• Perform data analysis, capture, and review of metrics, and provide management reports as requested
• Manage extraction of data from ServiceNow to create next-day reports of outages
• Coordinate new upgrades and enhancements
• Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
• Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls
• Use provisioning tools to process customer service orders and activate service
• Maintain a keen understanding of all vendors SLAs
• Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
• Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan