The UPS Store Technology Support Manager

The Technology Support Manager is responsible for leading critical technical support functions across The UPS Store’s 5,400-unit network. This role oversees the end-to-end support ecosystem, including vendor-managed Level 1 help desk and the internally managed Level 2 technical support team.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field required
• 5+ years of experience in technical support, IT service management, or related technology operations roles, with at least 3+ years in a supervisory or management capacity
• Strong technical troubleshooting and diagnostic skills, with the ability to analyze complex issues and drive effective resolutions

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program