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EXECUTIVE 1 HOLDING COMPANY
Tier 1 Helpdesk Technician
Tier 1 Help Desk Technician at EXECUTIVE 1 HOLDING COMPANY in Silver Spring, MD. Support 22,000+ federal customers with IT troubleshooting. Requires excellent communication, PC/Windows expertise, customer service skills. Benefits: medical, dental, vision, PTO, 401(k).
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 5, 2025
Transparency matters! HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer. Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues.
Requirements
- Core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis
- Proven excellent customer service skills and call tracking/problem management software experience
- Excellent problem-solving skills and a broad understanding of relationships between hardware and applications
- Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10
- Professional attitude, company focus, and strong work ethic
Benefits
- Medical, Dental, and Vision Coverage
- PTO
- Paid Federal Holidays
- 401(k) Matching
Requirements Summary
HS Diploma or GED required, Microsoft Office Specialist or CompTIA A+ certification preferred
Apply now
Silver Spring
|
Maryland
United States
Entry Level
In-Person
Full Time
35000-35000 USD/year
