GovCIO

Tier 1 Service Desk Analyst

Join GovCIO as a Tier 1 Service Desk Analyst in Washington, DC. Utilize ServiceNow for incident management. Requires 2-3 years IT experience, ITIL certs.

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Consulting
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Service Catalog
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
December 11, 2024

GovCIO is hiring a Tier 1 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program.

Requirements

  • Experience in a complex Government IT environment
  • Ability to troubleshoot and resolve HW, SW, network, and system-related problems
  • Proficiency in using ServiceNow to document, track, and manage incidents and service requests

Requirements Summary

2-3 years of experience, ITIL Foundation and/or Practitioner v.4 certifications, and ability to troubleshoot and resolve technical issues