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GovCIO
Tier 1 Service Desk Analyst
Join GovCIO as a Tier 1 Service Desk Analyst in Washington, DC. Utilize ServiceNow for incident management. Requires 2-3 years IT experience, ITIL certs.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is hiring a Tier 1 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program.
Requirements
- Experience in a complex Government IT environment
- Ability to troubleshoot and resolve HW, SW, network, and system-related problems
- Proficiency in using ServiceNow to document, track, and manage incidents and service requests
Requirements Summary
2-3 years of experience, ITIL Foundation and/or Practitioner v.4 certifications, and ability to troubleshoot and resolve technical issues
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
47000-58000 USD/year
