Tier 1 Service Desk Analyst

GovCIO is hiring a Tier 1 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. This role involves troubleshooting and resolving hardware, software, network, and system-related problems, and requires adherence to company policies and senior guidance. The company is looking for a team player passionate about government IT and committed to customer service.

Requirements

• 2-3 years’ experience
• Current ITIL Foundation and/or Practitioner v.4 certifications
• DevSecOps FoundationSM certification from the DevOps Institute

Benefits

• Employee Assistance Program
• Corporate Discounts
• Learning & Development platform
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment