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GovCIO
Tier 1 Service Desk Analyst
Join GovCIO as a Tier 1 Service Desk Analyst in Washington, DC. Utilize ServiceNow to troubleshoot IT issues, requiring ITIL certification and 2-3 years' experience. Benefits include training support and flexible work.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Security Operations
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is seeking a Tier 1 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. This role involves troubleshooting and resolving IT infrastructure issues, managing incidents, and documenting service requests, with potential for escalation to Tier 1 service desk team members. The position supports a complex government IT environment and requires strong problem-solving and communication skills.
Requirements
- Experience in a complex Government IT environment
- Proficiency in ServiceNow
- Ability to troubleshoot and resolve HW, SW, network, and system-related problems
- Current ITIL Foundation and/or Practitioner v.4 certifications
- 2-3 years’ experience
Benefits
- Employee Assistance Program
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Requirements Summary
2-3 yrs IT experience in gov't environments. ITIL foundation & 4th level certification. DevSecOps v2 certification preferred
Apply now
Washington
|
District of Columbia
United States
Entry Level
Hybrid
Full Time
47000-58000 USD/year
