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GovCIO
Tier 1 Service Desk Analyst
Join GovCIO as a Tier 1 Service Desk Analyst in Washington, DC. Leverage ServiceNow to resolve IT issues. Requires ITIL & DevSecOps certifications. Benefits include EAP, training, and flexible work.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is hiring a Tier 1 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. The role involves troubleshooting and resolving IT-related issues, using ServiceNow, and following senior team member direction. The company emphasizes transforming government IT and providing innovative services and solutions to government agencies.
Requirements
- 2-3 years’ experience.
- Current ITIL Foundation and/or Practitioner v.4 certifications.
- Current DevSecOps FoundationSM certification from the DevOps Institute.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Requirements Summary
2-3 yrs experience, ITIL Foundation/Practitioner v4 cert, and DevSecOps FoundationSM cert. Background check req
Apply now
Washington
|
District of Columbia
United States
Entry Level
Hybrid
Full Time
47000-58000 USD/year
