Tier 1 Service Desk Technician

Ignite IT is seeking a reliable and customer-focused Junior Service Desk Technician to join their IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have strong communication skills and a passion for problem-solving.

Requirements

• Serve as the initial point of contact for all IT support requests.
• Diagnose and resolve basic technical issues.
• Escalate complex incidents to Tier 2 or appropriate support teams.
• Document all support interactions.
• Assist in user account creation, password resets, and access management.
• Follow standard operating procedures.
• Provide excellent customer service.
• Participate in team meetings and knowledge sharing.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance