Tier 1 Support Agent (Night Shift) | Sun-Tues 6pm-6am

LVT is seeking a Tier 1 Support Agent to respond to customer service requests and troubleshoot hardware issues. The role involves first-line support, preliminary diagnosis, escalation, and documenting findings. It's a night shift position with Sunday-Tuesday schedule from 6pm-6am, requiring close work with ServiceNow Incidents.

Requirements

• 1+ years experience in customer service, including call center, restaurant, retail, or equivalent
• CompTIA ITF+ certified or equivalent hands-on experience
• Typing speed of 50+ words per minute
• Effectively communicate in a professional environment
• Able to work and communicate effectively in a professional environment
• Phone calls
• Monitoring Partners calling for system-wide outages
• Service Technician calls nearing 90-second answer rate SLA
• Customers calling for help with our product and services
• Service Technicians calling in asking about the status or location of a unit
• ServiceNow Case and Incident Inbox
• Accept offered Cases and respond appropriately
• ServiceNow Cases assigned to yourself
• Follow-up on and close any Cases currently assigned to you
• Periodic one-off projects as assigned by your manager

Benefits

• Comprehensive health, vision, and dental benefits
• 401(k) With up to 4% match
• Time Off & Paid Holidays
• Stock Options
• Paid Parental Leave
• Company Events
• Charitable Opportunities
• Wellness