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Platinum Technologies
Tier 2 Helpdesk Specialist
Join Platinum Technologies as a Tier 2 Helpdesk Specialist in Fort Belvoir, VA. Leverage ServiceNow skills to support DOD operations. Requires Top Secret clearance.
Expert/Leadership
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 21, 2025
Platinum Technologies is seeking a Tier 2 Helpdesk Specialist to support large-scale migration and operations on a high-profile DOD contract in Fort Belvoir, VA. This role involves providing IT Service Desk support, installing, operating, and maintaining data and applications in the DTRA Data Center. The position requires a technically strong individual with a commitment to professional development within a customer-facing role.
Requirements
- Active DoD Top Secret/SCI clearance
- Bachelor’s and 12-15 years of relevant experience
- Experience in IT customer service
- IT ticketing system experience and helpdesk consolidations
- Experience with Remedy and/or ServiceNow
- Experience with Automated Call Distribution systems
- Experience with process-based platforms
- Understanding of service level goals and targets
Requirements Summary
Bachelor's degree & 12-15 yrs exp. Active Top Secret clearance & ITIAT II. Experience with Remedy/ServiceNow, ITSM and helpdesk systems
Apply now
Fort Belvoir
|
Virginia
United States
Expert/Leadership
In-Person
Full Time
70000-80000 USD/year
