Tier 2 IT Support Specialist

We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join our growing Corporate IT Services team. This role plays a vital part in delivering timely and effective technical support to our user community, including direct involvement in new hire onboarding through our Onboarding Command Center (OCC).

Requirements

• In-depth experience supporting end users in a Windows-based environment, with knowledge of VDI and basic networking
• Strong interpersonal, written, and verbal communication skills
• Proven ability to work independently and collaboratively in a high-demand support setting
• Minimum of 3 to 5 years in an IT support role, preferably in a 3,000+ user environment
• Bachelor’s degree in Management Information Systems, Computer Science, or related field preferred
• Experience with ServiceNow or other ITSM platforms is a plus
• Technical certifications (e.g., A+, Microsoft, Network+) are a plus

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)