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Makpar
Tier 2 Service Desk Specialist - Jacksonville FL
Join Makpar as a Tier 2 Service Desk Specialist in Jacksonville, FL. Leverage ServiceNow skills to enhance IT support, ensuring efficient incident resolution. Benefits include flexible schedules and career growth.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 19, 2024
Makpar is seeking a Tier 2 Service Desk Specialist to join their growing team. The role involves diagnosing, resolving, and contributing to the improvement of service desk operations, and requires experience in a desk-side support environment. The service desk should be focused on incident response, update, handoff, and resolution, contributing to SLAs, and troubleshooting problems. Makpar provides cloud engineering, data management, cybersecurity, and emerging technologies solutions to government clients.
Requirements
- At least 2 years of experience in IT hardware and software support
- Possible travel up to 10% (up to 4 hours away)
- US Citizen or Legal Permanent Resident (Green Card status) with 3 years of Federal Tax compliance
- Servicenow, or other IT help desk ticketing systems
- Microsoft Office / Microsoft 365
Benefits
- Excellent training and career development opportunities
- Flexible work schedules
- Generous compensation package
Requirements Summary
2+ yrs IT support experience. US Citizenship or Legal permanent resident + 3 yrs Federal Tax compliance. IT ticketing systems & Windows experience req
