Tier 2 Support Specialist - Junior

DecisionPoint Corporation is seeking a Tier 2 Support Specialist - Junior to assist USDA’s Customer Experience Center (CEC) with IT support. This on-site role involves troubleshooting issues, managing service tickets, and ensuring a seamless IT environment. The position requires end-user technical support, proactive issue resolution, and maintaining account information.

Requirements

• Respond to technical support requests via phone, email, and in-person.
• Identify, research, and resolve technical issues related to hardware, software, and network access.
• Utilize USDA’s IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow).
• Maintain up-to-date asset records.
• Support account management tasks.
• Obtain a Public Trust Clearance.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) Match
• Health Savings Account
• Flexible Spending Account
• Training Reimbursement
• Education Assistance
• Paid Time Off
• Holidays