Tier 2 Support Specialist - Mid

DecisionPoint Corporation is seeking a Tier 2 Support Specialist - Mid to provide in-depth technical support for the USDA Customer Experience Center (CEC). The role requires expertise in troubleshooting and resolving incidents, managing change requests and work orders, and supporting on-site and remote IT services.

Requirements

• Ability to obtain a Public Trust Clearance.
• Bachelor’s Degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 3 years of IT support experience, with a focus on hardware, software, and network troubleshooting.
• Experience with IT service management systems, particularly BMC Remedy Helix or ServiceNow.
• Proficient in Active Directory administration, account management, and related user support functions.
• Familiarity with USDA IT standards, including asset management practices and customer service protocols.
• Strong technical troubleshooting skills, with the ability to manage multiple tickets efficiently and effectively.
• Certifications preferred: CompTIA A+, ITIL Foundations, HDI Support Center Analyst, Microsoft Certifications, or other relevant certifications

Benefits

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays