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DecisionPoint
Tier 2 Support Specialist - Mid
Join DecisionPoint as a Tier 2 Support Specialist in Beltsville, MD. Leverage ServiceNow skills to troubleshoot IT issues and ensure top-notch service. Benefits include medical, 401(k) match, and training reimbursement.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 16, 2023
DecisionPoint Corporation is seeking a Tier 2 Support Specialist to provide technical support for the USDA Customer Experience Center (CEC). The role involves troubleshooting incidents, managing changes, and maintaining high-quality service, while operating under general supervision. The specialist will support on-site and remote IT services, ensuring reliable end-user services and adhering to USDA IT standards.
Requirements
- Ability to obtain a Public Trust Clearance
- Bachelor’s Degree in Information Technology, Computer Science, or related field, or equivalent experience
- Minimum of 3 years of IT support experience
- Experience with IT service management systems, particularly BMC Remedy Helix or ServiceNow
- Proficient in Active Directory administration
- Familiarity with USDA IT standards
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Match
- Health Savings Account
- Flexible Spending Account
- Training Reimbursement
- Education Assistance
- Paid Time Off
- Holidays
Requirements Summary
Bachelor's degree in IT or related field or equivalent experience. 3+ yrs IT support experience. Experience with IT service management (BMC Remedy or ServiceNow). Active Directory administration
Apply now
Beltsville
|
Maryland
United States
Mid-Level
Hybrid
Full Time
65000-71000 USD/year
