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Parallel Partners
Tier 2 / Tier 3 IT Support Specialist
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 8, 2025
This on-site IT Support Specialist role is seeking a Tier 2/Tier 3 IT Support Specialist. Responsibilities include providing escalated support, troubleshooting Windows/Microsoft 365, and supporting VIP users. The position requires experience with ServiceNow or similar ITSM platforms.
Requirements
- 2-4 years of IT Support Specialist experience
- Experience with Microsoft 365
- Experience with VPN troubleshooting
- Experience with ServiceNow (or similar ITSM)
- A+ or Network+ certification
Benefits
- medical insurance
- retirement plan
- PTO
Requirements Summary
2-4 years IT support exp, MS 365 skills, VPN and ServiceNow experience. A+/Network+ certification needed.
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
