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Next Step Systems
Tier 2 / Tier 3 IT Support Specialist
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 8, 2025
This full-time role is for a Tier 2/Tier 3 IT Support Specialist. The position is primarily on-site, with potential for hybrid or remote flexibility depending on background and compliance. Responsibilities include troubleshooting, supporting VIP users, and documenting issues. Candidates should possess experience with Microsoft 365, VPN, ServiceNow, and be certified with A+ or Network+.
Requirements
- 2 to 4 years of experience as an IT Support Specialist
- Experience with Microsoft 365
- Experience with VPN troubleshooting
- Experience with ServiceNow or similar ITSM
- A+/Network+ certification
Benefits
- medical insurance
- retirement plan
- PTO
Requirements Summary
2-4 years IT support exp. Microsoft 365 & VPN experience needed. A/Network+ certification is preferred
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
