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TekSynap
Tier I Help Desk Technician
Join TekSynap as a Tier I Help Desk Technician in Northern Virginia. Provide technical support using ServiceNow. 1-3 years experience required. Benefits include health, 401K, and more.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 12, 2023
We are seeking a part-time Tier I Help Desk Technician to provide high-quality technical support to our end users. The Tier I Help Desk Technician will be responsible for answering calls, logging incidents in the ticketing system, and providing customers with accurate information and troubleshooting assistance.
Requirements
- 1-3 years of experience in a similar role.
- Prior experience in a government consulting services environment is preferred.
- Strong verbal and written communication skills in English, with the ability to effectively assist users via email, phone, and desk-side support.
- Flexibility to work up to 12-hour shifts (including weekends and overnight shifts) with a 1-hour meal break, as well as participate in on-call schedules or other timeframes specified by management.
- Experience with ServiceNow and Five9 is a plus.
- Reliable internet service for remote work.
- Must successfully pass a drug screen
- Must be a U.S Citizen
Benefits
- health
- dental
- vision
- 401K
- life insurance
- short-term and long-term disability plans
- vacation time and holidays
Requirements Summary
1-3 years of experience in a similar role, prior experience in a government consulting services environment is preferred, strong verbal and written communication skills
