Tier I Service Desk Agent

Tier I Service Desk Agents provide first-line IT support for organizational employees, contractors, and government agencies. They resolve issues, escalate complex incidents, and ensure high-quality service standards. Agents are part of a 24/7 team serving in a fast-paced environment.

Requirements

• High school diploma or equivalent required.
• Minimum 1–2 years of experience in help desk, call center, or IT customer support.
• Experience in a federal or enterprise IT service desk environment preferred.
• Must be a U.S. Citizen.
• Must pass government background investigation.
• Must be able to work shifts (day, swing, or night) to support round-the-clock coverage.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Paid Time Off
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement