Tier II Service Desk Specialist

Peraton is seeking a Tier II Service Desk Specialist to join their support team, responsible for delivering high-quality incident and problem response services, using ITIL best practices. The role involves on-site support, technical troubleshooting, and collaboration with various teams to resolve issues and ensure a positive user experience. The Specialist will be the first point of contact for IT assistance.

Requirements

• Basic Qualifications: High school diploma and 5+ years of IT Service Desk experience.
• US Citizenship and active Secret clearance.
• Familiarity with ITIL framework and incident management best practices.
• Proficiency in using service management and ticketing systems (e.g., ServiceNow, Remedy).
• Strong communication, problem-solving, and customer service skills.
• Ability to work on-site during core hours and participate in after-hours support.