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Tresata
Tresata Customer Support Director
Join Tresata as a Customer Support Director in Bengaluru. Lead support teams, manage SLAs, and leverage ServiceNow expertise for client success. Master's required.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 17, 2024
Tresata is seeking a Customer Support Director (CSD) to lead a team of support representatives, manage SLAs, monitor product usage, and ensure client onboarding. The CSD will also collaborate with product, engineering, and DevOps teams to implement product features and onboard users on the Product. The role involves leadership, technical expertise, and customer-centricity.
Requirements
- Master’s Degree in Information Management or relevant field
- 12-15 years of experience in technical support (SaaS/Tech preferred)
- Deep understanding of Product Support cycle, SLA Measurement and Adherence
- Experience in Jira, ADO, ServiceNow, etc.
- Analytical mindset & critical thinking skills
- Clear communication skills
- Working from Bangalore
Benefits
- Fast-growing company
- Dynamic work environment
- Opportunities for career advancement
Requirements Summary
Master's degree in information management or related field. 12-15 years of technical support experience (SaaS/Tech preferred). Analytical skills, clear communication, and Jira/ADO/ServiceNow experience
