(USA) Specialist Technician, Technology Support

Join Walmart/VIZIO and take your career to the next level! The Specialist Technician, Technology Support will provide hands-on support to employees in their local office and company-wide employees via remote assistance, provisioning PC, Mac, and Linux-based hardware, and providing L1/L2 support to users.

Requirements

• High School Diploma or equivalent
• Advanced understanding of currently supported Windows and macOS versions
• At least one year of experience in supporting these operating systems
• At least one year of related work experience
• Experience with ticketing systems like Jira and ServiceNow for at least one year
• Experience working with the Office 365 Admin Center
• Beginner-level understanding of Command Prompt, PowerShell, and Terminal
• Solid foundation in Windows and macOS imaging
• Knowledge of self-service software installation tools such as Company Portal and Manage Engine
• Understanding Active Directory tools

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits (medical, vision, dental)
• Financial benefits (401(k), stock purchase, company-paid life insurance)
• Paid time off (PTO, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting)
• Other benefits (short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement)