User Account Technician

The User Account Technician (UAT) position provides technical support for creation, modification, and deletion of user accounts, and serves as a second-level support for access control security issues pertaining to account privileges and OHSU resource authorization. The UAT is also responsible for creating departmental file shares and secure file areas for collaboration or where confidential data is stored in compliance with HIPAA and other security regulations or policies.

Requirements

• Bachelor's degree in computer science or related field
• one year of hands-on experience in a network environment providing user access and support on an enterprise-level application
• Associate's degree in computer science or related field and two years of hands-on experience in a network environment providing user access and support on an enterprise-level application
• three years of hands-on experience in a network environment providing user access and support on an enterprise-level application
• Experience with Enterprise account administration (AD User and Group Administration, Microsoft Exchange, Microsoft Active Directory Administrator, etc.)
• Customer facing service experience
• Experience with User Account and Access Management, including standard user and privileged access
• Experience using IT Service Management Software such as Jira or ServiceNow
• Proven experience developing and utilizing complex queries utilizing IT focused reporting tools
• Operational experience in the following operating systems: Windows 11, Server 2022
• Familiarity with identity management principals (e.g. joiner, mover, leaver, RBAC, etc.)
• Proficiency working in Active Directory utilizing knowledge of user account and access management in support of operational processes
• Proficiency working with Active Directory management tools such as Active Directory Users and Computers
• Understanding of AD and file/directory permissions related to security for Microsoft Operating Systems
• Proven abilty to troubleshoot complex AD user, group, and Exchange objects and related access issues
• Proficient in using Microsoft Office including Outlook email
• Proven skills in process/work-flow analysis
• Proven ability to accurately accomplish detailed data entry
• Proven ability to create accurate and concise documentation
• Ability to use graphic visualization tools
• Possess core communication skills: active listening, paraphrasing, attention to non-verbal language
• Proven organizational and prioritizing skills
• Demonstrated use of proper decision making within set parameters
• Ability to communicate complex technical issues with technical staff for troubleshooting and remediation
• Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and access required

Benefits

• Medical, dental and vision coverage at low or no cost to employees
• Covered 100% for full-time employees and 88% for dependents
• Several retirement plans to choose from!
• Up to 200 hours (equal to 25 full days) a year of paid time off
• 96 hours of sick leave a year (prorated by FTE status)
• Commuter subsidies
• Tuition reimbursement
• Access to group life insurance, disability insurance and other supplemental benefits
• Employee discounts to local and major businesses
• Childcare service discounts