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ServiceNow
User Adoption Lead
ServiceNow User Adoption Lead, Atlanta, GA. Drive customer success through tailored training & change enablement. 8+ yrs enterprise experience, ITSM/ServiceNow expertise required. PTO, 401k, visa sponsorship, 4-day week.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 8, 2025
We're hiring a User Adoption Lead to guide customers through tailored training programs and user adoption strategies that ensure success with the ServiceNow Platform. The role requires experience leading complex customer engagements, influencing stakeholders, and driving high-impact outcomes.
Requirements
- 8+ years of experience leading enterprise-wide change enablement programs
- Extensive expertise in managing complex projects and creating tailored training content
- Hands-on knowledge of ITSM solutions, preferably with the ServiceNow Platform and product suite
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
8+ years of experience leading enterprise-wide change enablement programs, extensive expertise in managing complex projects, and hands-on knowledge of ITSM solutions
