User Success Specialist

As a User Success Specialist at Roche, you will provide first-level support for content creation and management tools, design and deliver training modules, and collaborate with Product Owners to ensure training materials remain accurate and up-to-date. You will empower internal users by providing guidance on authoring tools, content platforms, and AI-generated knowledge applications.

Requirements

• Bachelor’s degree in IT, Engineering, Technical Documentation, or a related business field.
• Experience in supporting IT tools, documentation systems, and support ticket platforms (e.g., ServiceNow).
• Familiarity with content and knowledge management platforms and digital publishing ecosystems.
• Strong organizational and project management capabilities with a focus on user enablement and continuous improvement.
• Proficient in English (spoken and written)

Benefits

• Employment contract with a competitive salary aligned to your experience and market standards
• Annual bonus payment based on your performance
• Private healthcare (LuxMed packages) and group life insurance (UNUM)
• Training, language courses, and diversified career paths are available
• Recharge Days (2 days off per quarter)
• Take time Program (up to 3 months of leave to use for any purpose)
• Flex Location (possibility to perform our work from different places in the world for a certain period of time)
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
• Stock share purchase additions
• Pension plan
• Holiday allowance
• Yearly sales of company equipment and many more