VIP Account Manager - Gaming Industry

Keywords Studios is a global team of over 12,000 professionals spread across 70+ studios in 26 countries. The company offers a wide range of solutions to video games developers and publishers, including art and audio, testing, localization, and Player Engagement. The VIP Account Manager role focuses on increasing players' lifetime value by building strong personal relationships, enhancing engagement and retention, and delivering a tailored, rewarding experience for VIP players across multiple platforms.

Requirements

• Previous experience in handling customers' requests
• Proficiency in English and good knowledge of Microsoft Office suite
• Understanding of social media engagement strategies
• Monetization knowledge
• Tactful approach in suggesting upcoming sales and events
• Strong prioritization, time, and resource management skills
• Resourceful and open-minded, able to adapt to different environments
• High-level analytical ability to operate systems such as BOS, CRM, ServiceNow (SNOW), Tableau, and Excel
• Persuasive skills - works well with others while influencing decisions
• Flexibility and proactivity, adapting quickly and taking initiative to drive results, communicating clearly while understanding others' perspectives.
• Analytical skills to compile data deeply to make well-informed, detail-oriented decisions.
• Broad thinking and emotional Intelligence - sees the big picture and manages emotions effectively in diverse situations, planning for the future while working autonomously.

Benefits

• Paid Time Off that Grows with You
• Supporting You in Life's Key Moments
• Monthly Allowance of 750 RON, Growing with Loyalty
• Unlock Your Potential with Learning & Development