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ActioNet
VIP Support Specialist
VIP Support Specialist at ActioNet in Washington, DC. Provide executive-level IT support using ServiceNow ITSM tools. Manage hardware, software, mobile devices for Treasury VIPs. Requires 5+ years desktop support, federal IT experience, Windows/macOS proficiency. Comprehensive benefits included.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 2, 2025
The VIP Support Specialist provides executive-level IT support to high-profile users, including Senior Executives, Political Appointees, and other designated VIP personnel within the Department of Treasury.
Requirements
- Provide personalized, on-site and remote IT support for VIP users
- Respond to and resolve hardware, software, and mobile device issues
- Manage and track VIP assets and incidents using ServiceNow or equivalent ITSM tools
- Configure and troubleshoot laptops, desktops, and mobile devices
- Provide technical guidance and informal training to VIP users
- Document all issues, solutions, and processes according to organizational standards
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
5+ years of experience providing desktop or deskside support, experience in a federal government or public sector IT environment, and proficiency with Microsoft Windows and Apple macOS operating systems
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
78000-98000 USD/year
