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CACI International Inc
VIP Support Technician
Join CACI as a VIP Support Technician in Arlington, VA. Provide IT support to DHS leadership, utilizing ServiceNow for ticket tracking. Requires 6-12 years experience. Benefits include healthcare, retirement, and education support.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 8, 2025
VIP Support Technician provides IT support to DHS senior leadership, delivering high-quality services directly to customers. Responsibilities include on-site technical support, scheduling and coordinating customer support, setting up and configuring new equipment, and documenting changes in ServiceNow.
Requirements
- Ability to obtain/maintain EOD Suitability Clearance
- BA and 6 years experience, AA with 8 years experience or a total of 12 years experience providing end user IT support
- Strong communication skills and positive attitude
- Desire to provide the highest level of customer satisfaction
- Experience supporting organization Senior Leadership
- Background in supporting WIN 10 OS, O365 products, active directory and MDM solutions
- Previous experience using ITSM tools for ticket tracking
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
6-12 years of experience, BA or AA degree, EOD Suitability Clearance
Apply now
Arlington
|
Virginia
United States
Senior
Hybrid
Full Time
64300-135100 USD/year
