Virtual Technologies Group

Virtual Technologies Group is seeking a Tier 2 Help Desk Technician to provide speedy support via remote methods, resolving issues and exceeding expectations. This role involves troubleshooting, communication, and proactively monitoring tickets for both Tier 1 and Tier 2 support. The position is a full-time, hourly position within a hybrid environment.

Requirements

• Utilize IT Service Management (ITSM) systems (e.g., ConnectWise, ServiceNow, Jira Service Management).
• Troubleshoot and resolve computer-related issues with end users.
• Manage accounts through Microsoft Active Directory/Entra ID and Office 365.
• Monitor and fix issues related to customer backups.
• Handle issues in an organized fashion through a ticketing system.
• Back up Tier 1 on the phones and tickets.
• Train, mentor and support T1 Help Desk Technicians.

Benefits

• medical insurance plans
• dental insurance
• vision insurance
• health savings accounts (HSA)
• flexible spending accounts (FSA)
• life insurance
• short and long-term disability insurance
• paid time off
• holidays