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Fujitsu
Voice Scope
Join Fujitsu in Stamford, CT as a Voice Scope specialist. Provide 1st contact support for voice incidents, utilizing ServiceNow for ITSM. Telephony experience required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 8, 2025
Providing 1st contact support for voice related incident and request management tasks, troubleshooting user incidents, and escalating to 2nd/3rd line teams as needed.
Requirements
- Exposure to trade floor support and trader voice telephony including: IPC/AVAYA/ZOOM.
- General understanding of telephony solutions and wider integrations (such as private wires and voice recording).
- Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary.
- Use of IT Service Management tools such as ServiceNow.
Requirements Summary
Exposure to trade floor support, general understanding of telephony solutions, and use of IT Service Management tools
