VP, CEG Strategic Operations, Central Pillar

The VP, CEG Strategic Operations, Central Pillar will lead the global strategic agenda, operating model, and performance management framework for Customer Success, Expert Services, and Renewals at ServiceNow. This executive will partner closely with the CEG Senior Leadership Team and cross-functional executives to create a unified global strategy and plan, drive alignment, and operationalize CEG's most important priorities.

Requirements

• Define and drive the global CEG strategy, operating model, and multi-year planning agenda
• Serve as a key strategic partner to CEG executives
• Lead the global operating rhythm
• Partner cross-functionally to build integrated plans and improve end-to-end processes
• Oversee global analytics and forecasting
• Lead CEG transformation programs
• Build and lead a high-performing global team
• Drive the integration of AI and automation into CEG operating mechanisms
• Partner closely with Finance to lead CEG-wide annual planning and budgeting
• Serve as a key contributor to executive narratives
• Champion organizational change management and governance

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs