VP, Customer Excellence Product Management and Portfolio Strategy

ServiceNow is seeking a VP, Customer Excellence Product Management and Portfolio Strategy to define the vision, strategy, and roadmap for the entire Customer Excellence product portfolio.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven commercial/consumer-grade experience leading product management, portfolio strategy, or GM-style product ownership for large-scale, high-growth technology businesses.
• Experience scaling product portfolios in a large SaaS company, ideally including exposure to consumer-grade product experiences.
• Demonstrated success driving strategy, roadmap development, lifecycle management, and cross-functional alignment in complex global organizations.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs