VP of ITIL and Service Management

Optimum is seeking a VP of ITIL and Service Management to oversee and manage all aspects of automation and business transformation efforts. The ideal candidate will have a background in ITIL frameworks, leadership, and change management, with experience in implementing workflow and orchestration with ITIL practices in ServiceNow or a related system.

Requirements

• Bachelor's degree in Technology, Engineering or related field of study
• Minimum of ten years leading and implementing ITIL frameworks across technology organizations
• ITIL certification is highly desirable
• Demonstrated experience implementing workflow and orchestration with ITIL practices in ServiceNow or a related system
• Demonstrated leadership and change management in a DevOps and SRE model for both cloud and on-premise platforms
• Proven ability in managing large scale technical environments with high volume changes per month and large inventory of configuration items for customer-facing products and services
• Skilled in leading automation projects and teams in complex capital automation projects
• Solid financial acumen with experience in budget, planning and financial reporting
• Comprehensive knowledge of industry regulations, compliance frameworks, and data privacy laws
• Exceptional leadership, communication, and interpersonal skills with a track record of building and motivating high-performance teams
• Strong analytical and problem-solving abilities, with a results-oriented approach to decision-making
• Ability to collaborate effectively with cross-functional teams and manage vendor relationships

Benefits

• Competitive pay
• Excellent benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance