Warehouse Help Desk Associate

We are seeking a reliable and experienced Warehouse Help Desk Associate to provide onsite IT support for our warehouse operations. This position focuses on supporting critical warehouse technologies and ensuring smooth day-to-day technology operations.

Requirements

• A+ Certification or proven experience in a Tier 2 support role
• Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
• Strong experience with Zebra printers and Zebra handheld mobile computers
• Experience with Windows and Mac support
• Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
• Proficient in using remote support tools (such as Datto,SDM)
• Excellent problem-solving and customer service skills
• Strong communication and teamwork abilities
• Ability to work independently and manage time effectively

Benefits

• Full-time onsite position in a warehouse setting
• Occasional after-hours or weekend work may be required to support operational needs
• Two weeks between April and May to support seasonal operations
• One month in November to support multiple sales events
• 12-hour shifts and weekend work during critical sales periods
• Travel to other warehouse locations may be required
• Hourly pay range: $25-$32 per hour