Warehouse Help Desk Associate

BELLA+CANVAS is seeking a reliable and experienced Warehouse Help Desk Associate to provide onsite IT support for warehouse operations, including hardware, software, and network issues.

Requirements

• A+ Certification or proven experience in a Tier 2 support role
• Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
• Strong experience with Zebra printers and Zebra handheld mobile computers
• Experience with Windows and Mac support
• Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
• Proficient in using remote support tools (such as Datto,SDM)
• Experience with Azure administration
• Experience with Active Directory administration
• Experience with Jamf for Mac device management
• Experience with WMS (Warehouse Management Systems)
• Experience with Exchange 365 administration
• Experience supporting Zoom and Microsoft Teams
• Ability to lift 50+ pounds and walk long distances as needed
• Excellent problem-solving and customer service skills
• Strong communication and teamwork abilities
• Ability to work independently and manage time effectively

Benefits

• hourly pay range: $25-$32 per hour
• base salary may vary based on factors including location, experience, and performance
• performance bonuses, long term incentives, PTO policy, and many other progressive benefits