Windows and Mac Support Technician

We are seeking a skilled and customer-focused Windows and Mac Support Technician to join our IT support team. In this role, you will serve as a frontline resource for employees experiencing technical issues, particularly related to password resets, software upgrade failures, broken devices, and operating directory problems.

Requirements

• 2+ years of hands-on IT support experience, ideally in a mixed Windows/macOS environment
• Strong understanding of Windows 10/11 and macOS troubleshooting, Active Directory and/or Azure AD, Mobile Device Management (MDM) platforms like Jamf, Intune, or Kandji
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow, Freshservice)
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and handle multiple tickets in a fast-paced environment
• Customer-first attitude with strong interpersonal skills

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access