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NTT Ltd.
Windows VMware L2
Windows VMware L2 Support Engineer at NTT Ltd., Mumbai. Provide L2 infrastructure support using ServiceNow ticketing, ITIL processes, and cross-technology expertise. Manage changes and client systems.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and make an impact by maintaining clients' IT infrastructure and systems. Collaborate with teams and clients to provide second-level support, execute changes meticulously, and contribute to the change management process.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes and experience working with vendors and third parties
- Proficiency in planning activities and projects, taking changing circumstances into account
- Ability to work longer hours when necessary and adapt to changing circumstances with ease
- Proven ability to communicate effectively and work across different cultures and social groups
- Positive outlook and ability to work well under pressure
- Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
- Bachelor's degree in IT/Computing or equivalent work experience
Requirements Summary
Bachelor's degree in IT/Computing or equivalent work experience and 2-5 years of experience in managed services roles
