Network Smart Hands Technician

NTT DATA is seeking a Network Smart Hands Technician to support data center and remote IT infrastructure services in a hospital environment. This role involves supervising field technicians, ensuring service delivery via ServiceNow, managing workload, and overseeing workflow optimization. The ideal candidate will be responsible for 24/7 operation and requires significant experience in field service or network infrastructure.

Requirements

• 2+ years of experience managing technical field service teams (hospital environment preferred).
• 4+ years of hands-on experience with network infrastructure, structured cabling, or data center operations.
• Demonstrated ability to coach, mentor, and evaluate technical staff performance.
• Familiarity with managing shift schedules, on-call rotations, and emergency response planning.
• Strong organizational, conflict resolution, and multitasking skills.
• Reliable transportation and a clean driving record.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• paid time off
• employee assistance
• employee program
• 401k
• additional voluntary benefits