XMO Lead – Experience Management Office

Version 1 is a technology services company that delivers solutions to drive customer success. We're an award-winning employer with a strong culture and benefits package that prioritises wellbeing, professional growth, and financial stability.

Requirements

• Proven leadership in IT service management or transformation programmes
• Experience with XLAs, VLAs, DEM tools (e.g. Riverbed), and service improvement frameworks
• Strong stakeholder management and governance experience
• Familiarity with ITIL4, ServiceNow, and modern workplace technologies
• Excellent communication and strategic planning skills

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Flexible/remote working
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more
• Generous holiday allowance
• Enhanced maternity/paternity leave
• Marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1's Annual Excellence Awards & ‘Call-Out’ platform