XTN-0126773 | TEAM LEAD, APPLICATION SUPPORT

We are seeking a dynamic and experienced Team Manager to lead a team providing Tier 2 and Tier 3 application support for our Platform.

Requirements

• Lead and mentor a team of support engineers and analysts.
• Manage team performance, set goals, and conduct regular reviews.
• Coordinate with cross-functional teams including Product, Engineering, and Customer Success.
• Provide advanced troubleshooting and root cause analysis for complex platform issues.
• Collaborate with development teams to resolve bugs and deploy fixes.
• Monitor system performance and proactively identify areas for improvement.
• Maintain documentation for known issues, resolutions, and support procedures.
• Develop deep understanding of the digital marketing platform’s architecture, features, and integrations.
• Stay updated on new releases and assess impact on support operations.
• Support onboarding and training of new team members on platform functionality.

Benefits

• Excellent Company Culture
• Employee Referral Incentive
• Opportunity for promotion