XTN-3695992 | HARDWARE REFUND & RETURN SPECIALIST

The Haas Device Specialist is responsible for supporting the end-to-end lifecycle of hardware devices provided through our Hardware-as-a-Service (HaaS) program. This role works closely with the field sales team, engineering, leasing vendors, and OEM hardware partners to ensure a smooth experience for customers during device returns, buyouts, and ongoing technical support.

Requirements

• 2+ years of experience in customer support, logistics, sales operations, or a related field.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills.
• Experience coordinating with external vendors or leasing partners is a plus.
• Familiarity with CRM tools (e.g., Salesforce, ServiceNow) and shipping/logistics platforms.
• Comfortable working cross-functionally in a fast-paced, customer-driven environment.
• Knowledge of hardware lifecycle, provisioning, or Hardware as a service models.
• Experience in coordinating with technical teams or engineers.
• Strong problem-solving and follow-up skills.

Benefits

• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion