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KMC Solutions Inc
XTN-480E689 | TECHNICAL HELPDESK MANAGER
Technical Helpdesk Manager at KMC Solutions Inc. Lead IT support team, manage ticketing systems, resolve technical issues. Requires Bachelor's, 5+ years experience, ITIL knowledge, leadership skills. Health insurance, learning opportunities.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
The Helpdesk Manager will be responsible for managing the day-to-day operations of the helpdesk team, ensuring efficient and effective resolution of technical issues, and maintaining a high level of customer satisfaction.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in IT support or technical helpdesk roles
- Strong knowledge of computer hardware, software, operating systems, and networking
- Experience with helpdesk ticketing systems and remote support tools
- Excellent leadership, communication, and interpersonal skills
- Familiarity with ITIL framework and incident management processes
- Experience with remote desktop support and mobile device management
- Project management experience
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Requirements Summary
Bachelor's degree, 5+ years of experience, strong technical knowledge and leadership skills
