XTN-6273108 | IT SERVICE DELIVERY TECHNICIAN (GERMAN-SPEAKER)

The IT Service Desk Analyst will be responsible for providing first-level support for the EMEA region, with occasional support for the Americas and APAC. This role involves troubleshooting and resolving hardware, software, and network issues, dispatching tickets to appropriate teams, and ensuring timely resolution of incidents and service requests.

Requirements

• Fluency in German is required.
• Experience with IT service management tools, with a preference for ServiceNow.
• Strong problem-solving skills and the ability to troubleshoot hardware, software, and network issues.
• Excellent communication skills and the ability to inform users about IT service interruptions.
• Ability to manage multiple incidents and service requests efficiently.
• Strong documentation skills and attention to detail.
• Customer-focused mindset with a commitment to improving the customer experience.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Completed education, preferably in Technical or Business informatics
• Knowledge and practical experience in Microsoft related systems, network technologies, and PC Support
• Typically requires 3 years' experience in IT or at least close to IT
• ITIL Certification is a plus

Benefits

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves